Shipping policy

Orders are typically processed within 1-2 business days. During the holiday season order processing may take up to 3-5 business days plus extended shipping times. Shipping time is an additional 2-4 business days after order processing. Within 24 hrs. of shipment you will receive an email with tracking number for your package. 

Although we are still processing and shopping your orders within 1-2 business days, mail carriers are experiencing complications and delays due to effects of COVID-19 and therefore your package might arrive later than the typical 2-4 business days once the order is shipped. We ask for your patience as we are all working hard to deliver your order as soon as possible. Thank you!

Only4Hair currently offers for domestic orders (excluding Hawaii, Alaska and Puerto Rico) Standard and Priority Mail shipping through the United States Post Office (USPS) and UPS®. For worldwide orders we ship through DHL Express.

How much does shipping cost?
We offer Free Shipping on orders over $49. Orders of $48.99 or less will be shipped at a flat rate of $4.99 and are ineligible for free shipping.
Shipping applies to one way shipping to one address. Any return shipping costs must be paid by the customer.

Damaged Product
Only4Hair cannot guarantee that product will not ever be damaged through shipping, although rarely damage does occur.  If damaged, we will replace the damaged item(s) with the identical item or item of equal or greater value if no identical product is on hand.  Upon verification of damage, the replacement product will be processed and shipped the next business day with shipping paid by Only4Hair.  In the instance that your product arrives damaged, contact info@only4hair.com to report the damage and provide:
-          Name, email, and/or order#
-          Images providing proof of damage

If you desire to request a refund due to damaged product instead of receiving the replacement item you may return the product under the terms listed under our return policy, which includes the customer paying return shipping. 

What do I do if my package is missing?

Unfortunately, once your order leaves our facility it is the responsibility of USPS|UPS. It is our policy that if a claim needs to be filed with USPS|UPS, it is the responsibility of the customer. 

If you received notice that your order was delivered but you do not have it, we recommend to follow these steps:

1.  Confirm the address you entered at checkout was correct. 
2.  Keep in touch with USPS/UPS by contacting your local office and providing your order tracking number. They have specific, current information to assist that we do not have access to.
3.  Kindly ask anyone in your household if they may have picked up a package and forgot to tell you.
4.  Ask close neighbors, as your order may have been left at the wrong address.